NEW! Cheaper home decor with our   prints on canvas

FAQ, Shipping & return

Frequently asked questions, shipping and return policy

What are the oil painting reproductions shipping terms?

The artwork will be shipped out of our studio within 2 to 5 weeks for the regular quality, 3 to 8 weeks for the luxury line, and you will receive a tracking number by email once it ships. We use UPS or FedEx.

Shipping prices are calculated in your cart, before ordering your painting reproduction. You have the choice between rolled in a tube or mounted on stretchers.

The stretchers are offered by our painting studio.

 

What are the refund/return policy for an oil painting reproduction?

All our paintings are painted manually to make sure it has the best quality to satisfy your needs. Our team works extremely hard to produce the best products for our customers, therefore we STRICTLY DO NOT offer refunds on orders made mistakenly or change of mind. Once an order is placed, the item is considered sold.

 

However, if you were justifiably not happy with your purchase after receiving it (luxury line only), for good reasons, we will refund the artwork minus 30% restocking fee, shipping and money transfer fee, once the said artwork is returned to us in pristine condition. Note that we are copying the artwork based on the painting template in our possession, that are displayed on the website. They are the only one acceptable for comparison, so if you have another version of the painting at your disposal, that you would like to see reproduce, submit it to us beforehand. 

 

Please note as well that we will not refund, under any circumstances, a painting damaged during shipping.
Check the package and your oil painting upon arrival, before signing the delivery bill.
If the shipping company damaged the painting during transport, refuse to sign off the bill and the shipping company will return the package to us, then we will deal with them directly and send you a new one as soon as possible.

 

What is the packaging for the artwork?

Our artwork is produced with the highest quality materials, and we take every precaution to ensure each piece is delivered in perfect condition. Every unit mounted on stretchers is wrapped with a thick layer of heavy-duty bubble wrap, and then carefully placed into a sturdy, corrugated cardboard box. Our rock star production team packs each unit with love and care to secure a safe arrival. We are proud of our artwork, and we want you to be as well!

The canvas roll and sent in a reinforced tube to ensure its safety. You can order a wood crate for your paintings; please note however that additional shipping charges apply.

 

NB:

1) The regular quality paintings are not refundable. If you want a perfect painting, order a luxury line, which includes unlimited revisions - within reasonable limits.

2) Paintings that are discounted are not refundable, under any circumstances.

 

Share the love

© Copyright 1996-2019 Paul Oeuvre Art inc. Cau Tai Gallery
Office: # 219, Street 19 Sangkat Chey Chomnas, 12206, Phnom Penh, Cambodia
Votes : 4.8 / 5 based on 12766 reviews | Operation hours: 9h to 17h - Mo to Fri
Tel: +84-903-852-956 | EMAIL: [email protected]